I have a tumultuous relationship with my mother and her passwords. I have been a computer teacher’s assistant many times and pride myself on being a patient and friendly teacher but I admit I have lost my patience with my own mother. I usually try to laugh it off but there was this one-day that pushed me close to the edge. Enter, an Island Air employee.
Earlier this year I received a desperate phone call from mother to help re-establish an internet password. I got in the car but on my arrival my mother proudly exclaimed, I did it! I was relieved but I was curious what had made Mamasita a tech geek. Apparently while waiting for me she resorted to the old school approach, she used the phone and called for assistance.
Described by Mom as the sweetest reservationist she’s ever spoken to, a woman named ‘Fefe’ had saved Moms day. “She was so patient with me! She didn’t rush me or ridicule me, helped me reset my password, she waited for my internet to refresh until I saw confirmation, she was so nice!” Much to my pleasant surprise a stranger was now my favorite person.
Listening to Mom made me smile, all I could do was think, this poor patient reservationist. I could predict Moms questions, the delay, the getting lost and found again on the Island Air website. If I were in the room I would have surely been heckling in the background. Bless Fefe though as she saved my afternoon.
To top it off, when my Mother finally takes flight she compliments the scarf on the woman (Sabado) she sits next to and as they talk story, low and behold, they both have come to love and know Island Air reservationist Fefe. I’m still smiling, starting to laugh. This Fefe, this stranger, I love her.
As our family learned the news of Island Air closing it was inevitable, Fefe is topic of dinner talk. Poor Fefe, where will this sweetheart find employment next? I have never wondered about a stranger so humorously. Her name has become a pleasant adjective in our family when speaking of a helpful person. I’m now roaring with laughter. Fefe. This mysterious Fefe.
While I am honestly confused about air transportation issues in Hawai‘i one thing I know for sure, somebody better offer this Fefe a job at the highest entry pay possible. You will not find a larger stack of good references from satisfied Island Air customers. If anyone knows her please tell her she wins the Aloha Award and I have a part time job to offer her as my mothers password concierge.
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